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Why is the economy a mess and businesses going under? A reason.
by Bob Hubbard
I recently got married. As part of that life's journey, one contacts a number of businesses and key people to make the day run smoothly. We contacted several facilities, visited 3. We received no call backs or follow ups from any of the places, other than the 1 we ultimately chose. We contacted several photographers, and were waiting on a promised call back from one when another contacted us out of the blue. We went with her and its a good thing we did as we still haven't heard from the one who promised to call us. We left messages with several dj's, tux rental places, and 2 hotels. Not a single call back. Are you seeing a trend here? All over the place people are crying "business is down", "I'm not sure if I'll make it" and similar. Yet we had a hard time finding anyone to take our money.
We stopped at a local fast food chain the other day. Place was empty. We waited 5 minutes before walking out, as no one felt like taking our order. Cleaning the back counter was more important, as obviously was the smoke break. A few days earlier, another chain store, we got indifferent service, mediocre "food", and a shrug when I complained about it.
Last year I made several calls to the management of a local mall, looking for information about possibly renting space there. Despite calling every day for 2 weeks, I never managed to reach the one single person there who could talk to me about anything rental related. He was always "just stepped out" or "gone for the day". I finally asked if he ever comes in, and when the person expressed surprise, I said I'd been calling all week, leaving messages and hadnt heard back. They said that was common. The mall has quite a few vacancies. I wonder why. Another local mall has a waiting list as it's full. They answered their phone and were available to talk. Big difference.
A couple months ago a family member had a plumbing emergency. We called at least a dozen plumbers (with the 24 hr service ads) before reaching a live person. We left messages at the earlier ones, and not a single one ever called back.
The economy may be shaky, a few large companies may be facing ugly restructuring, but the core of the economy has always been the small businesses. Maybe the reason why the core is seems to be rotting lies with the core it self. Maybe, it's shooting itself in the foot by failing to follow up, provide quality service and a quality product, and failing to follow through. Maybe, the solution to the economic mess isn't trillions in bailouts to a few big names, but for consumers to find and reward those companies that do go the extra mile, that do care about their product, that deserve to survive.
Maybe then the slackers, drifters, and such will wake up and step up, or die out like they deserve to make way for the real economic stimulus.
